Senior Account Manager, Publications

An established medical communications agency is seeking an experienced Senior Account Manager (SAM) with a strong background in Medical Communications, specifically publications. 

Who Thrives Here

This environment is best suited for candidates who:

• Appreciate and actively seek out the close‑knit feel of a small, well‑established agency.
• Understand the dynamics of a smaller organization and embrace the variety and pace that come with it.
• Are comfortable balancing both account management and project management responsibilities.
• Can manage a high volume of work and wear multiple hats—a common expectation in publications-focused roles.

Client & Account Management

• Serve as the primary day‑to‑day client contact, fostering strong, collaborative relationships.
• Lead client meetings, status updates, and strategic discussions, ensuring clarity, alignment, and forward momentum.
• Anticipate client needs and proactively recommend solutions, enhancements, or strategic direction.
• Monitor overall account health, including satisfaction, retention, and organic growth opportunities.
• Ensure all deliverables meet client expectations, brand guidelines, and medical communication standards.

Project & Program Oversight

• Oversee the planning, development, and execution of a variety of MedComms deliverables (e.g., slide decks, advisory boards, symposia, training materials, scientific platforms, medical strategy projects).
• Develop and manage detailed project plans, timelines, budgets, and resource allocation.
• Ensure projects stay within scope while managing changes, risks, and client feedback effectively.
• Coordinate seamlessly with scientific, editorial, creative, and project management teams.
• Track progress of all assigned projects and ensure timely delivery across multiple concurrent workstreams.

Internal Leadership & Collaboration

• Provide clear direction and guidance to project teams, ensuring alignment on goals, expectations, and responsibilities.
• Facilitate collaboration across teams to promote efficient workflow and unified execution.
• Support junior team members through mentorship, feedback, and problem‑solving.
• Contribute to the continuous improvement of internal processes, documentation, and workflow optimization.
• Uphold team accountability while maintaining a positive, supportive working environment.

Financial & Operational Management

• Develop, monitor, and reconcile project budgets; identify scope changes and prepare estimates accordingly.
• Ensure accurate and timely financial tracking, reporting, and forecasting.
• Support account leadership in broader account planning, revenue monitoring, and operational decision‑making.

Strategic Contribution

• Provide input into strategic communication planning and long‑term client initiatives.
• Support development of annual publication, medical, or strategic plans (depending on client needs).
• Contribute insights on competitor landscape, marketplace shifts, and therapeutic area context.
• Participate in new-business development, including proposal writing, pitch support, and scoping.