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Client Success – Mid-Senior Level (6–10 YOE)

Job description

About the Role

We are seeking a dynamic and strategic Account Director to join one of our growing pharma advertising partners. This role is ideal for someone with a strong background in healthcare communications who can lead high-profile accounts, foster trusted client partnerships, and drive strategic brand initiatives in a fast-paced, creative environment.

As an Account Director, you will serve as the primary client lead, overseeing multi-channel campaigns across HCP, patient, and payer audiences. You’ll partner closely with cross-functional teams—creative, strategy, project management, and medical/scientific—to ensure that client objectives are met with excellence and innovation.


Key Responsibilities

  • Client Leadership: Build and maintain strong client relationships, serving as a strategic partner and trusted advisor.
  • Strategic Oversight: Lead the development of brand strategy, positioning, and tactical planning across omnichannel platforms (digital, print, social, experiential, and video).
  • Team Management: Oversee and mentor account teams (Account Managers, Senior Account Executives, Coordinators) to ensure flawless execution and professional growth.
  • Business Growth: Identify opportunities to expand existing client business, drive organic growth, and participate in new business development efforts.
  • Financial Management: Manage budgets, forecasts, and scopes of work to ensure profitability and operational excellence.
  • Collaboration: Partner with internal stakeholders—creative directors, copy/art teams, strategists, and scientific experts—to deliver innovative solutions that drive measurable results.
  • Therapeutic Expertise: Stay current on client therapeutic areas, competitive landscapes, and industry trends to inform client recommendations and agency POVs.

Qualifications

  • 7–10+ years of experience in healthcare advertising/communications (agency background required).
  • Proven track record of managing mid-to-large scale pharma accounts (launch experience a plus).
  • Deep understanding of HCP, patient, and payer marketing, including regulatory and compliance nuances (FDA/OPDP familiarity required).
  • Strong leadership skills with experience managing direct reports and cross-functional teams.
  • Excellent communication, presentation, and relationship-building skills.
  • Strategic thinker with demonstrated ability to grow business and deliver innovative solutions.
  • Bachelor’s degree in Marketing, Communications, Business, or related field (MBA a plus).