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IT Manager

Job description

IT Manager
Our client is seeking an IT Manager to serve in a multidisciplinary role, collaborating across the business to plan, design, implement, and maintain a secure, scalable, and compliant IT infrastructure. This is a critical position responsible for safeguarding sensitive data, protecting intellectual property, and ensuring uninterrupted business operations in compliance with regulatory requirements (e.g., FDA 21 CFR Part 11, ISO 13485, HIPAA).
This role balances hands-on technical execution with long-term strategic planning to support our client’s mission and growth. You will oversee day-to-day IT operations, manage improvement projects, and ensure all staff have the secure, reliable technology they need to perform at their best.
Key Responsibility Areas
  • Infrastructure & Systems Management: Plan, deploy, and maintain secure IT systems, including servers, cloud platforms, and networks. Ensure high system uptime, manage user access, and oversee device procurement and support.
  • Cybersecurity Management: Develop and enforce cybersecurity policies. Implement MFA, encryption, and endpoint protection. Conduct vulnerability assessments and deliver security training.
  • Quality & Regulatory Compliance: Ensure IT practices comply with HIPAA, FDA 21 CFR Part 11, and ISO 13485. Create and maintain IT policies and documentation to support regulatory audits.
  • Support & Vendor Management: Act as the primary contact for IT vendors. Manage service agreements, provide technical support, and oversee the IT asset lifecycle.
  • Project Management & Strategic Planning: Lead IT and cybersecurity projects from start to finish. Drive IT strategy and implement new technologies to improve reliability and security.
Key Performance Indicators
  • Infrastructure & Systems Management: Maintain ≥ 99.9% system uptime, meet network performance SLAs, and conduct quarterly cloud health checks.
  • Cybersecurity Management: Aim for zero high-severity security breaches, resolve critical vulnerabilities within 5 business days, and achieve 100% staff completion of annual cybersecurity training.
  • Quality & Regulatory Compliance: Maintain ≥ 95% adherence to IT security policies and achieve 100% completion of required technical training for the IT team.
  • Support & Vendor Management: Ensure ≥ 98% accuracy in IT asset inventory, deliver equipment within 5 business days, and ensure ≥ 95% of vendors meet their SLAs.
  • Project Management & Strategic Planning: Deliver ≥ 90% of projects on schedule, stay within 5% of the approved budget, and achieve a ≥ 95% change success rate.

Skills & Competencies
  • Ability to design systems for maximum uptime and rapid recovery.
  • Strong troubleshooting skills with a proactive, preventive approach.
  • Clear communication with both technical and non-technical teams.
  • Strategic thinker with the ability to execute hands-on.
  • Commitment to a security-first and resilience-first culture.
Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
  • 5+ years of progressive IT experience, with at least 2 years in a leadership role.
  • Demonstrated success in maintaining high-availability IT environments.
  • Proven experience in cybersecurity and compliance in a regulated industry.
  • Expertise in cloud platforms (AWS, Azure, GCP), network management, and endpoint protection.
Preferred
  • Cybersecurity certifications (CISSP, CISM, CompTIA Security+, or similar).
  • Experience with NIST, ISO 27001, or HITRUST frameworks.
  • Familiarity with FDA cybersecurity premarket/postmarket guidance for medical devices.
  • Multisite IT operations management experience, including secure networking and support across geographically distributed offices or facilities.
  • Experience in a start-up or high-growth company.