Customer Service Representative

Posted 01 August 2023
LocationUnited Kingdom
Job type Permanent
Contact NameRebecca Wallis

Job description

BioTalent are partnering with an innovative, temperature-controlled, logistical solutions company to find an ambitious Customer Service Representative to join their dynamic and growing Customer Services team.


This is an exciting opportunity with a company who are about to embark on exciting growth due to a growing sales pipeline giving you the opportunity to work with a growing network of life-science customers and clients.


This role will offer you

  • A role within a company within a dynamic and rapidly growing Customer Services department
  • Hands on training working with the supply chain and inventory departments to fast-track your training and development
  • An excellent team environment where you can thrive and learn from highly experienced professionals
  • To be the voice of their business, helping customers with their queries and you will be responsible for shaping our customers experience with them
  • Exposure to senior upper management working closely with sales and cross-functionally to ensure client needs are fulfilled effectively


You will be responsible for

  • Managing and building strong relationships with key customers and clients via phone and email communication
  • Administrating surrveys to ensure customers are satisfied with the services and products
  • Working closely with the sales team - Sharing leads and further sales opportunities to help expand business with key clients
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Managing and processing sales orders and invoicing
  • Working closely with Sales and Customer Account Manager’s (CAM) to ensure best customer service


You will bring the following

  • Experience working within customer service
  • Experience with supply chain is preferred
  • High school diploma or equivalent
  • Strong work ethic