BioTalent are partnering with a life science logistics provider who support industry leading pharmaceutical and biotech companies transport critical shipments globally within a temperature-controlled environment at the right time.

This is an exclusive opportunity for a Head of Customer Service (Cell & Gene Therapy) to work closely with the sales and operations management to maintain relationships with customers for business growth within the CGT pipeline.

This role will offer you

• A highly strategic opportunity where you will have high-level exposure globally
• The opportunity to collaborate and positively influence the UK branch teams to deliver the CGT operational strategy
• To take ownership and lead a specialised CGT Business Support Unit

You will be responsible for

• Managing the CGT Customer Service and Operational activities ensuring compliance with all agreed company policies
• Building and developing sucessful partnership’s with CGT third party supplies
• Managing a team of Customer Service Managers and Agents
• Developing customer service policies and strategies to improve quality of service, productivity and profitability
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Identify and address staff training and coaching needs
• Managing staff and reviewing performance and KPIs

You will bring the following

• Customer Service Senior Management experience as a specialist within CGT courier operations
• Extensive understanding of Courier and Freight Operations including Import/Export, Warehouse and Transport management
• GDP Training and Qualifications specific to Transportation
• IATA Dangerous Goods by Air certification
• IT / Computer literacy qualifications

If you want to be part of an innovative thinking, growing company where you can grow and expand your current knowledge, GET IN TOUCH by emailing me on natasha.cole@biotalent.com or calling 0203 911 5888