BioTalent are partnering with an innovative, temperature-controlled, logistical solutions company to find an ambitious Customer Service Representative to join their dynamic and growing Customer Services team.

This is an exciting opportunity with a company who are about to embark on exciting growth due to a growing sales pipeline giving you the opportunity to work with a growing network of life-science customers and clients.

Working shifts 8am-5pm and 10am-7pm

This role will offer you

• A role within a company within a dynamic and rapidly growing Customer Services department
• An excellent team environment where you can thrive and learn from highly experienced professionals
• To be the voice of their business, helping customers with their queries and you will be responsible for shaping our customers experience with them
• Exposure to senior upper management working closely with sales and cross-functionally to ensure client needs are fulfilled effectively

You will be responsible for

• Managing and building strong relationships with key customers and clients answering calls and emails
• Directing business reviews to ensure clients are satisfied with the services and products
• Working closely with the sales team - Sharing leads and further sales opportunities to help expand business with key clients
• Understanding client tariffs and handle quotations/pricing requests/shipping queries
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Managing and processing sales orders and invoicing
• Supervising and training more junior members within the team

You will bring the following

• Experience within customer service logistics (air and road logistics within pharma is preferred)
• Good computer skills, Word/Excel/PowerPoint essential
• Great communication skills with strong self-motivation ability
• Analytical thinking with good numeric/ financial ability
• Available onsite 5 days a week working the shift hours above