Business Implementation Coordinator

Posted 16 May 2023
Job type Permanent
Contact NameShola Sonagara

Job description

BioTalent are partnering with a life-science specialised supply chain organisation to find an ambitious Project Onboarding Co-ordinator to join their site in Reading supporting the Customer Services function.

This is an exciting opportunity with exceptional growth potential within a business who are experiencing significant growth in recent years due to their success with providing sustainable temperature-controlled services and containers to the global life sciences sector.

This role will offer you

  • A role within a company in a hyper growth period where you will enjoy working in a rapidly evolving environment contributing to customer success
  • To work in brand-new office space with state-of-the-art new labs and warehouse
  • To be the voice of their business, helping customers with their queries and you will be responsible for shaping our customers experience with them
  • Exposure to senior upper management working closely with sales and cross-functionally to ensure client needs are fulfilled effectively

You will be responsible for

  • Supporting new business implementations by liaising with various business areas across customer service, inventory, supply chain, sales.
  • Being a key point of contact between the sales and customer services team
  • Maintaining implementation project plans and all other relevant documentation
  • Supporting quoting and pricing business functions
  • Compliance with the company's Integrated Management System and internal processes.

You will bring the following

  • Experience working within customer service (essential)
  • Project coordination experience (essential)
  • Implementation experience (essential)
  • Project onboarding (essential)
  • Logistics experience (desirable)
  • Hubspot experience (desirable)
  • Project management software (desirable)
  • Experience with supply chain practices (desirable)
  • Strong work ethic