Customer Service Representative

Posted 05 September 2022
DisciplineManufacturing & Operations
Contact NameNatasha Cole

Job description

BioTalent are partnering with TOWER Cold Chain Solutions to find an ambitious Customer Service Representative to join their Customer Services team.


This is an exciting opportunity with exceptional growth potential within a business who are experiencing significant growth in recent years due to their success with providing sustainable temperature-controlled services and containers to the global life sciences sector.


Salary - $40,000 annual salary


This role will offer you

  • A role within a company in a hyper growth period where you will enjoy working in a rapidly evolving environment contributing to customer success

  • To work in brand-new office space with state-of-the-art new labs and warehouse

  • To be the voice of their business, helping customers with their queries and you will be responsible for shaping our customers experience with them

  • Exposure to senior upper management working closely with sales and cross-functionally to ensure client needs are fulfilled effectively


You will be responsible for

  • Managing and building strong relationships with key customers and clients

  • Administrating surrveys to ensure customers are satisfied with the services and products

  • Working closely with the sales team - Sharing leads and further sales opportunities to help expand business with key clients

  • Liaising with internal departments to ensure client needs are fulfilled effectively

  • Managing and processing sales orders and invoicing

  • Working closely with Sales and Customer Account Manager’s (CAM) to ensure best customer service


You will bring the following

  • Experience working within customer service

  • High school diploma or equivalent

  • Strong work ethic


If you want to be part of an innovative thinking, growing company where you can grow and expand your current knowledge, GET IN TOUCH by emailing me on or calling 0203 911 5888