Complaint Handling Specialist (Contract)

📍 Remote (U.S. Based)

⏱ Contract | 3 Months | Full-Time

📅 Start Date: October 13, 2025

Schedule: 8am–5pm workday, aligned with your local time zone after training

We are seeking multiple Complaint Handling Specialists to support a high-volume, time-sensitive project involving the remedial filing of a high volume of product complaints. This project follows updated regulatory guidance, and you will play a key role in ensuring compliance with FDA requirements.

What You’ll Do

• Review and reprocess existing complaint records to determine reportability
• Apply knowledge of MDR (Medical Device Reporting) and complaint handling processes
• Work efficiently within complaint management and IT systems to process cases quickly and accurately
• Collaborate with project leads and team members to meet deadlines and quality standards

What We’re Looking For

• Prior experience in complaint handling within a regulated environment (medical device or pharma preferred)
• Solid understanding of MDRs and complaint processes
• Strong reading comprehension and attention to detail
• Ability to work quickly, accurately, and independently
• Positive attitude, persistence, and commitment to seeing tasks through

Contract Details

• Full-time contract (~40 hrs/week)
• Duration: ~3 months
• Start Date: October 13, 2025