In our latest HealthTechQuity Spotlight, we spoke with Rachel Jiang, SVP of Product and Technology at Taylor Care, about her journey into health tech, what drives her, and where she sees the industry heading. With a background in computer science and leadership roles at Amazon, Rachel brings a product-driven mindset to one of healthcare’s biggest challenges: making care more transparent, accessible, and affordable.
At Taylor Care a value-based care start-up focused on musculoskeletal (MSK) health Rachel leads a multidisciplinary team designing tools for care teams, patients, and partners like health plans. She lives in Seattle with her husband and two young children, and as she puts it, life is less about balance and more about the juggle and that’s okay.
Rachel’s personal mission stems from frustration with how healthcare is delivered in the U.S. She believes care should function like a true service clear, convenient, and centred on the patient but too often it’s the opposite. She sees technology as a tool to help bridge that gap. That belief led her to leave technology sector for Taylor Care, where she’s working to build practical, patient-focused solutions rooted in clinical evidence.
Her career in health tech began when she was asked to build the Alexa Health & Wellness team at Amazon, a role she took on without a healthcare background but with a drive to solve real problems. At Taylor Care, she found a business model grounded in research, a strong team culture, and a clear mission: improve access to quality MSK care while reducing unnecessary spending.
Rachel’s best advice? Follow what excites you, not just the next job title. Her varied roles ranging from individual contributor to general manager have all added value to her growth, driven by curiosity more than convention.
She sees the rapid rise of AI as both an opportunity and a challenge. While it can improve care delivery, she emphasises the importance of keeping humans in the loop. Empathy, trust, and personal connection still matter deeply and integrating that with technology is one of the field’s biggest hurdles.
On the topic of health equity, Rachel is excited by companies like Galileo that bring healthcare to the patient, not the other way around. At Taylor Care, her team invests heavily in care navigation and patient education to improve health literacy and empower more informed decisions.
Looking ahead, she’s optimistic: healthcare is becoming more transparent and accessible, and technology used thoughtfully can accelerate that progress. If she could redesign the system from scratch, she’d start with the patient: build flexible, affordable, transparent care that meets people where they are.
Rachel closed with a powerful question for the next guest: How do we make healthcare more affordable in the U.S.? It’s a timely reminder that behind every innovation, there must be purpose.