This person will operate with a high degree of autonomy and act as the primary day-to-day senior point of contact for their assigned account, pulling in expertise and support from across the agency as needed.
Client Leadership & Partnership
Serve as the senior, trusted client lead for a large pharmaceutical account
Build and maintain strong executive-level client relationships
Act as a strategic advisor, understanding client business goals and translating them into actionable plans
Own overall client satisfaction, engagement quality, and long-term partnership health
Strategic & Commercial Ownership
Lead account strategy, planning, and prioritization across programs and workstreams
Identify growth opportunities within the account and partner with internal teams to scope and deliver them
Support commercial conversations including renewals, expansions, and new initiatives
Ensure delivery aligns with client expectations, timelines, and budgets
Cross-Functional Collaboration
Operate as an individual contributor while coordinating closely with internal teams (e.g., medcomms, strategy, operations, analytics, creative, etc.)
Pull in subject-matter experts and delivery teams as needed to support client objectives
Act as a connector and problem-solver across teams to ensure seamless execution
Delivery Oversight
Provide senior oversight across programs without direct people management
Ensure clarity of scope, quality of outputs, and consistency of execution
Proactively identify risks and resolve issues before they escalate
Location: Fully remote
Travel: Occasional travel to client sites as needed
Experience
Senior-level experience leading large pharmaceutical or life sciences accounts
Strong background in medcomms, agency, consulting, or related client-services environments
Proven ability to manage complex, high-stakes client relationships independently
Highly strategic thinker with strong commercial instincts
Executive presence and credibility with senior client stakeholders
Excellent communication, negotiation, and relationship-building skills
Comfortable operating autonomously in a fast-moving, ambiguous environment
Collaborative mindset with the ability to mobilize teams without formal authority
Fill in your details and upload your resume to apply for this role. One of our specialist consultants will review your application and be in touch if your skills are a good fit for the opportunity.
70+ is considered world-class
76
Whether you're hiring or job hunting, we're here to make the process simple. Reach out and let's talk.
