Customer Service / Sales Support Representative
EU / UK | Life Sciences Manufacturing

A growing, highly regulated life sciences manufacturing business is looking to appoint a Customer Service / Sales Support Representative to support its EU / UK customer base.

This is a pivotal role sitting at the intersection of customer experience, commercial support and operational delivery. You will work closely with customers, sales, production, purchasing and finance to ensure a smooth process from quote through to order fulfilment, while delivering a high standard of service throughout.

This opportunity would suit someone who enjoys working in a fast-paced, customer-centric environment, thrives on detail, and is confident managing multiple priorities across quotes, orders, product queries and internal coordination.

The opportunity

In this role, you will be responsible for supporting customers and the commercial team across the full order lifecycle. You will play a key role in providing accurate information, maintaining strong communication, resolving issues quickly and ensuring orders move through the business efficiently.

You will also contribute to pre- and post-sales support, help identify opportunities for upselling or cross-selling, and work cross-functionally to improve the overall customer experience.

Key responsibilities

• Provide accurate information on products, pricing, availability, lead times and delivery dates
• Prepare and process quotes, orders, returns and exchanges accurately and efficiently
• Respond to customer queries via phone and email in a professional, solutions-focused manner
• Manage customer issues and complaints with urgency and care
• Coordinate with purchasing, production and other internal teams to track order status and resolve delays
• Review open orders and proactively communicate any issues to customers and sales colleagues
• Maintain accurate customer and transaction records within ERP and CRM systems
• Partner with internal teams to identify and escalate customer or order-related issues where needed
• Support the quoting process, including review of technical documentation and approvals
• Work cross-functionally to review product and order data, including costs, parts and labour inputs
• Support margin accuracy and approval workflows with the sales team
• Provide pre- and post-sales support to commercial colleagues
• Share customer feedback and market insight internally to support continuous improvement
• Prepare reports, presentations and other supporting documentation as required

What we are looking for

• 3+ years’ experience in customer service, sales support or order management
• Experience in a manufacturing environment, ideally involving customised products
• Exposure to biopharma, medical device, life sciences or another highly regulated / ISO-led industry is preferred
• Strong experience using ERP and CRM systems
  (Syteline and HubSpot experience would be advantageous)
• Excellent communication and interpersonal skills
• High attention to detail and strong accuracy in data entry and order processing
• Comfortable working with technical product information
• Strong organisational skills with the ability to prioritise and manage multiple tasks
• Analytical mindset with sound judgement and problem-solving ability
• Confident working independently and collaboratively in a fast-moving environment
• Good Microsoft Office skills
• Strong numeracy and basic commercial awareness

Ideal profile

You are someone who combines strong customer instincts with a commercial mindset. You are calm under pressure, organised, responsive and able to build credibility with both customers and internal stakeholders. You enjoy being part of a team, but you are also comfortable taking ownership and driving issues through to resolution.

Why consider this opportunity?

This is a chance to join a business operating in an important and growing part of the life sciences market, in a role that is central to both customer satisfaction and commercial success. You will have visibility across multiple functions and the opportunity to make a genuine impact on the customer journey.

For a confidential discussion, please get in touch directly.