Customer Service Coordinator
- Posted 17 November 2022
- LocationTheale
- Reference73498
- Contact NameNatasha Cole
Job description
Job description
My client provide temperature-controlled solutions to the global pharmaceutical and life science industries.
This is an exciting, role as a Customer Service Co-ordinator to join their team in Theale, UK in which you will work closely with the Customer Service and Finance teams.
This role will offer you
· A role within a company in a hyper growth period where you will enjoy working in a rapidly evolving environment contributing to customer success
· To work in their head-quarters working with a global team
· Exposure to senior upper management working closely with sales and cross-functionally to ensure client needs are fulfilled effectively
You will be responsible for
· Working closely with Customer Service and Finance teams to ensure all invoices received match PO’s
· Creating PO’s and updating orders where required
· Answering and diverting telephone calls
· Checking all hubs complete the Incoming Goods Inspection (IGI) process correctly, form complete, photos attached for non-conformances
· Managing and processing sales orders and invoicing
· Covering for Customer Service teams when on Annual Leave/Sick Leave
You will bring the following
· GCSE/equivalent
· Strong communication skills for customer service calls over the phone
· IT literacy in Outlook, Excel Word and PowerPoint (Microsoft 365 ideally), and Enterprise Resource Planning (ERP)