Case study: Filling critical roles for a global medical device company

The context

Our client, a large, globally recognised Fortune 500 company specialising in dental and medical supplies, has a significant national presence. Despite their vast resources and reach, they faced a significant challenge in filling two critical positions: Director of Quality and Quality Control (QC) Supervisor. These roles had remained open for almost a year, largely due to difficulties in finding candidates who not only met the technical requirements but also aligned with the company’s culture and team dynamics.

Having previously hired a Regulatory Manager for the same organisation, which resulted in high client satisfaction, the company reached out to BioTalent again. They were confident in our ability to leverage our extensive network and deliver candidates who would be an ideal fit.

The challenge

The client’s prolonged struggle to fill these positions had become a pressing issue. They needed candidates who were not only technically proficient but also culturally compatible with the organisation’s values and team environment. The difficulty in finding such candidates led the client to engage BioTalent for assistance. Our previous success with the client had built a foundation of trust, and they were eager to see how we could solve this new challenge.

The solution

To address the client’s needs, we embarked on two retained searches, allowing us to work closely with the organisation and provide a tailored recruitment strategy. This partnership included:

• Weekly progress meetings: Regular updates ensured that we stayed aligned with the client’s evolving needs and allowed us to make adjustments in real-time.
• Real-time search analytics: We provided detailed reports that helped recalibrate search criteria and expectations as necessary.
• Enhanced resources: Additional budget allocations enabled us to engage a larger internal project team and increase advertising efforts, expanding the candidate pool.
• Streamlined interview process: We offered feedback on the client’s interview process, helping them streamline their approach, keeping candidates engaged, and reducing the risk of losing top talent to competing opportunities.

This bespoke solution allowed us to fine-tune our search and present candidates who were not only technically qualified but also a great cultural fit for the organisation.

The results

The partnership between BioTalent and the client proved highly successful, leading to the rapid filling of both roles:

Director of Quality

• Candidates Screened: 120
• Candidates Submitted: 5
• Candidates Interviewed (1st round): 5
• Candidates Interviewed (Final round): 3
• Position Time-to-Fill: Less than 3 weeks

Quality Control Supervisor

• Candidates Screened: 105
• Candidates Submitted: 3
• Candidates Interviewed (1st round): 3
• Candidates Interviewed (Final round): 2
• Position Time-to-Fill: 4 business days

Both positions, which had been open for nearly a year, were filled in record time once BioTalent stepped in. The Director of Quality role was filled in under three weeks, while the QC Supervisor position was secured in just four business days. Our tailored approach, combined with close collaboration and strategic adjustments, allowed us to meet the client’s needs efficiently and effectively.

Client feedback

“After unsuccessful internal efforts to fill a QC Supervisor role for a year and a QA Director role for seven months, I finally secured approval to utilise BioTalent for my recruiting needs — and it was well worth it! You were confident you could identify candidates and fill the roles in under three weeks, and you did. What's more, we had the QC Supervisor role filled in four days. I appreciate the time and effort you took with me, from the initial meeting to discuss what we were looking for in a candidates to your weekly progress meetings, as well as your quick follow-ups following an interview to understand what went well and what didn’t work well. Your pool of candidates is exceptional. You were spot on with the candidates you sent over for interviews, from qualifications to the culture fit within our organisation. I’d say you had a knack for this, but it’s truly a gift.

I also appreciated your honest feedback on our salary expectations for the roles. The information you presented opened our organisation’s eyes that to realistically fill the role with high-quality, high-potential people, we needed to understand their fair market value. Thank you for your patience. Working with BioTalent is easy and it alleviated a huge burden from me.”

— Senior Director, Regulatory Affairs

Get in touch

This case study highlights BioTalent’s ability to deliver results where others struggle. Our commitment to understanding both the technical and cultural aspects of a role, combined with our customised search strategies, ensures that we find the right fit for our clients, no matter the challenge.

Reach out to the BioTalent team below to see how they can solve your talent needs.